Clinical Account Manager

Position Overview

The Clinical Account Manager plays a crucial role at OccuPro, focusing on managing and supporting our middle-market customer base with our functional and occupational health software systems. Ideal candidates will have a background as an Athletic Trainer, Physical Therapist, or Occupational Therapist, along with practical experience in Functional Capacity Evaluations (FCE), Work Hardening/Conditioning, Post Offer/Fit for Duty Testing, and outpatient return-to-work rehabilitation. This role combines clinical expertise, technical software support, and sales skills, emphasizing a strong understanding of our software solutions and industrial rehabilitation principles to deliver exceptional customer service.

Key Responsibilities

1. Technical Support

• Provide expert software technical support related to OccuPro’s systems, including FCE, Return to Work, Post Offer Employment Testing, and Injury Prevention Software.
• Troubleshoot and resolve software issues, leveraging web-based software knowledge.

2. Clinical Expertise Support

• Utilize clinical experience in FCE, Work Hardening/Conditioning, and Post Offer/Fit for Duty Testing to deliver high-quality insights and support.
• Enhance customer support with knowledge of outpatient return-to-work rehab and on-site therapy.

3. Selling Additional Services

• Identify growth opportunities with existing customers, promoting additional locations, software licenses, and continuing education options.

4. Training and Education

• Conduct training sessions for new and existing customers on OccuPro’s software systems.
• Provide ongoing education to ensure customers effectively use the software and stay updated on best practices.

5. Customer Relationship Management

• Engage with customers to identify opportunities for improvement and additional support.
• Develop strategies to address customer needs, ensuring satisfaction and fostering long-term relationships.

6. Continuous Improvement

• Assess customer usage and satisfaction, identifying trends for improvement.
• Collaborate with product development and support teams to suggest enhancements based on customer feedback.

Training and Development

OccuPro is committed to the development of the ideal candidate, offering training in areas where experience may be limited to ensure a comprehensive understanding of our software systems and the ability to deliver exceptional support.

Experience

1. Clinical Knowledge

• Familiarity with FCE, Work Hardening/Conditioning, Post Offer Testing, Workers’ Compensation, and Industrial Rehabilitation is essential. Training will be provided for the right candidate.

2. Software Proficiency

• Understanding of OccuPro’s software is preferred; training will be provided if needed.

3. Technology Skills

• General to intermediate knowledge of internet-based technology or the ability to quickly learn new technologies to provide high-level support.

4. Sales and Account Management

• Experience in sales and account management is advantageous, focusing on building and maintaining customer relationships.

5. Independence and Deadlines

• Ability to work independently and manage tasks effectively under tight deadlines.

6. Travel Capability

• Willingness to travel by car and airplane for customer consultations, training, and trade shows.

7. Industrial Rehab Concepts

• Ability to understand and apply industrial rehabilitation concepts.

8. Communication

• Excellent oral and written communication skills, capable of conveying complex information clearly.

9. Interpersonal Skills

• Ability to work with individuals at all organizational levels.

10. Flexibility and Detail Orientation

• Flexible, detail-oriented, and able to adapt to changing priorities.

Education

Degree Requirements

• A degree in Physical Therapy, Occupational Therapy, Athletic Training, Kinesiology or another related field is recommended.